Privacy Policy

Information we collect

• Personal information such as name, email address, phone number, date of birth, gender and address; payment details handled by third-party providers; login credentials or social sign-ins; and support correspondence.
• Usage data such as browser and device information, viewing history, feature interactions, login frequency, session duration, preferences and recommendations.
• Cookies, web beacons, pixels and similar technologies used for functionality, analytics, advertising and engagement tracking.

How we use information

• Provide streaming services, Platform features and a personalised experience.
• Process subscriptions, payments and invoices securely.
• Provide customer support and resolve technical issues.
• Improve performance, fix bugs and understand engagement.
• Send marketing messages, offers and updates where permitted, with an opt-out.
• Detect fraud, protect the Platform and meet legal or regulatory obligations.

How we share information

We may share information with affiliates and service providers such as payment processors, hosting providers, analytics providers and customer-support tools. Non-personalised data may be shared with advertisers unless explicit consent is obtained for another use.

Information may also be disclosed in response to lawful requests, court orders, investigations or safety concerns, and transferred as part of a merger, acquisition, restructuring or asset sale. We do not sell or rent personal data to third parties for marketing.

Cookies and tracking

• Essential cookies for login, security and authentication.
• Performance and analytics cookies used to understand behaviour and improve features.
• Optional marketing cookies used to personalise advertising.
• Third-party integrations such as social widgets, analytics and remarketing tools.

You can manage cookie preferences through your browser settings.

Security

We use reasonable industry-standard safeguards, including encrypted transmission, secure payment gateways and restricted access to personal data. No online system can be completely secure, so please take care when sharing sensitive information.

Retention and account deletion

We retain personal data only for as long as needed for active account use, subscription validity, legal and tax obligations, security and the purposes described in this policy. Inactive data may later be anonymised or deleted.

Deletion requests are accepted after a subscription has expired. Email support@patakaplay.com. The account and personal data will be removed within 30 days of an accepted request, subject to legal retention duties.

Your rights and choices

• Request access to personal data and correction of inaccurate information.
• Opt out of marketing using the unsubscribe link in messages.
• Request deletion or erasure, subject to applicable legal requirements.
• Object to or restrict certain processing where the law provides that right.

For a privacy request, contact support@patakaplay.com.

Third-party services

The Platform may link to services operated by third parties. Their privacy practices are governed by their own policies, and Pataka Play is not responsible for those practices.

Children and age restriction

Pataka Play is an adult-only Platform intended for people aged 18 and above. We do not knowingly collect or process personal data from minors. If we learn that a minor provided personal data, we will take steps to delete it.

Changes to this policy

We may update this policy periodically. The revised policy and effective date will be posted on the Platform. Continued use after an update means you accept the revised policy.

Law, jurisdiction and contact

This policy is governed by the laws of India, and disputes are subject to the jurisdiction of courts in Mumbai. For privacy concerns or grievance redressal, email support@patakaplay.com. Grievance Officer details will be made available on the Platform in accordance with applicable Indian IT regulations.