Privacy Policy
Effective Date: 14/01/2025
INTRODUCTION
This Privacy Policy ("Policy") applies to Pataka Play, owned by Spectrum Wave Entertainment ("Pataka Play," "we," "us," or "our"). It governs the digital platform including the website, mobile applications, and any related online services (collectively referred to as "Platform").
This Policy should be read in conjunction with the Terms of Use. By using the Platform, you confirm that you are at least 18 years of age. The Platform is strictly intended for adults, and individuals under the age of 18 are prohibited from accessing or using the Platform in any capacity.
INFORMATION WE COLLECT
We may collect the following types of information:
1. Personal Information: - Name, email address, phone number, date of birth, gender, and address. - Payment details (processed by third-party providers). - Login credentials, social media logins (if applicable). - Customer support interactions, chat logs, and correspondence.
2. Usage Data: - browser type, device information, viewing history, and engagement with content. - Login frequency, session duration, and interaction with features. - Content preferences, watch history, and recommendations.
3. Cookies & Tracking Technologies: - Cookies, web beacons, pixel tags, and similar technologies to enhance user experience. - Third-party analytics tools for advertising, behavioral analysis, and engagement tracking.
HOW WE USE YOUR INFORMATION
We use your information for the following purposes:
1. Providing Services – Allowing access to Platform features, streaming content, and maintaining a personalized experience.
2. Processing Transactions – Handling subscriptions, payments, and invoices securely.
3. Customer Support – Assisting with troubleshooting, resolving queries, and maintaining user satisfaction.
4. Platform Improvement – Enhancing Platform performance, fixing bugs, and analyzing user engagement.
5. Marketing & Communication – Sending promotional emails, offers, and updates (opt-out available).
6. Security & Fraud Prevention – Detecting unauthorized access, mitigating cyber threats, and preventing fraudulent transactions.
7. Legal & Compliance – Meeting regulatory obligations, responding to law enforcement requests, and enforcing Terms of Use.
HOW WE SHARE YOUR INFORMATION
We may share your information with:
1. Affiliates & Service Providers: - Payment processors, hosting services, analytics providers, and customer support tools. - Third-party advertisers (only non-personalized data unless explicit consent is given).
2. Legal & Compliance Requests: - Government authorities for investigations, fraud detection, or compliance with applicable laws. - When required by court orders, legal notices, or to protect user safety.
3. Business Transfers: - In case of mergers, acquisitions, restructuring, or sale of assets, your data may be transferred to new owners. We do not sell or rent your personal data to third parties for marketing purposes.
COOKIES & TRACKING TECHNOLOGIES
We use the following tracking technologies:
1. Essential Cookies – Required for Platform functionality (e.g., login, security, and authentication).
2. Performance & Analytics Cookies – Used for user behavior analysis, feature improvement, and error reporting.
3. Marketing & Advertising Cookies – Serve personalized ads based on browsing behavior (optional, with opt-out options).
4. Third-Party Integrations – Social media widgets, Google Analytics, and remarketing tools. You can manage cookie preferences through your browser settings.
SECURITY MEASURES
We implement industry-standard security measures to protect your data, including:
- Encrypted data transmission (SSL/TLS security protocols).
- Secure payment gateways and authentication methods. - Limited data access to authorized personnel only. While we take reasonable steps to safeguard your information, no online system is entirely secure, and users should take precautions when sharing sensitive details online.
DATA RETENTION
We retain your personal data only as long as necessary for the purposes outlined in this Policy, including:
- Active account usage and subscription validity. - Compliance with legal retention periods and tax regulations. - Account inactivity periods, after which data may be anonymized or deleted.
ACCOUNT DELETION
Account deletion requests are accepted only after your subscription plan has expired.
To delete your account, please email support@patakaplay.com after your plan ends. Your account and personal data will be permanently removed within 30 days of request.
USER RIGHTS & CHOICES
Users have the right to:
1. Access & Correct Data – Request copies of personal data and correct inaccuracies.
2. Opt-Out of Marketing – Unsubscribe from emails via provided links.
3. Request Deletion – Seek account deletion and data erasure (subject to compliance regulations).
4. Restrict Processing – Object to certain uses of personal data. For any privacy-related requests, contact us at support@patakaplay.com.
THIRD-PARTY LINKS & SERVICES
The Platform may contain links to third-party sites. We are not responsible for their privacy practices and recommend reviewing their policies separately.
CHANGES TO THIS POLICY
We may update this Policy periodically. Changes will be posted on the Platform with an updated revision date. Continued use of the Platform after modifications implies acceptance of the updated terms.
CONTACT INFORMATION
For privacy-related inquiries, reach out to:
Customer Support: support@patakaplay.com
COMPLIANCE WITH LAWS & JURISDICTION
This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the jurisdiction of Mumbai courts.
AGE RESTRICTION & COMPLIANCE
Pataka Play is an adult-only platform and is strictly for individuals 18 years and older. Minors (under the age of 18) are prohibited from accessing or using the Platform.
We do not knowingly collect, store, or process personal data from minors. If we discover that a minor has provided us with personal data, we will take immediate steps to delete such information.
GRIEVANCE OFFICER
To comply with Indian IT regulations, we will appoint a Grievance Officer for handling user complaints and legal requests. Contact details will be made available on our Platform.
This Privacy Policy ensures transparency in handling user data while aligning with legal and industry standards. If you need additional clauses, such as GDPR or CCPA compliance, let us know!